Frequently Asked Questions
About Our Jewelry
Where is Rinascita jewelry made?
All Rinascita pieces are entirely made in Italy, crafted under strict European quality standards using premium materials.
What materials do you use?
We work with high-quality 925 sterling silver and premium moissanite, selected for its luminous brilliance, lasting beauty, and elegant finish.
Is Moissanite a real diamond?
No. Moissanite is not a diamond; it is a distinct silicon carbide gemstone known for its hardness, durability, and exceptional sparkle.
In fact, moissanite is admired for its intense brilliance, often reflecting more colorful light than a traditional diamond. Created in a controlled lab, it offers a refined and conscious alternative to mined stones.
Are your stones certified?
Yes, each Rinascita stone is carefully selected for its brilliance, quality, and authenticity.
Most of our pieces include a GRA certificate: a gemological report that provides details about the stone, such as its carat weight, cut, color, clarity, and identification.
Please note that moissanite stones under 0.5 carats do not include a GRA certificate. If a piece does not include certification, this will be clearly noted in the product details.
Orders & Shipping
How long does shipping take?
Orders are processed within 24–48 business hours. Delivery within the U.S. typically takes 2–5 business days.
Do you offer international shipping?
Yes, we ship internationally. Please note that customs duties and import taxes may apply depending on your country.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number via email.
Returns & Exchanges
Can I return my order?
Yes. You may request a return within 14 days of delivery, provided the item is unused, unworn, and returned in its original condition.
To begin the return process, please contact our Client Care team at rinascitajewelry@gmail.com with your order number and a brief description of your request. We will guide you through the next steps.
Are personalized items refundable?
Custom-made, engraved, or personalized pieces are final sale and non-refundable.
How long do refunds take?
Approved refunds are processed within 7–14 business days after inspection.
Care & Maintenance
How should I care for my jewelry?
To preserve the brilliance of your Rinascita piece, we recommend avoiding exposure to harsh chemicals, perfumes, lotions, and excessive moisture.
Always store your jewelry in its original box or a soft pouch when not in use.
For gentle at-home cleaning, you may soak your piece in warm water with a small amount of baking soda for a few minutes. Then gently brush with a soft toothbrush, rinse with clean water, and dry with a lint-free cloth.